Here's everything you need to know about how money moves through your VASTROX account, in plain terms.
Invoices
Every order and renewal creates an invoice. You'll find them all under Billing → Invoices, each with a status:
- Unpaid — waiting for payment. Your service is created but stays pending until it's paid.
- Paid — settled; your service is active or renewed.
- Refunded — money returned (see below).
You can pay an invoice with any enabled payment method, or from your account balance if it covers the total.
Account balance (add funds)
Prefer to top up once and let renewals draw down automatically? Add funds under Billing → Add funds. The balance is real credit you can spend on any invoice — it never expires. Deposits go straight to your balance; they don't provision anything on their own.
Renewals and overdue invoices
Services renew by generating a new invoice before the due date. If an invoice isn't paid:
- After a few days overdue, the service is suspended (your data is kept, the service just goes offline).
- If it stays unpaid longer, the service is eventually terminated.
You'll get email reminders at each step, and you can always pay from the dashboard to bring a suspended service straight back.
Refunds
If something isn't right, contact us — we'd rather fix it. When a refund is warranted we can return it either to your account balance (fastest, instantly usable) or to your original payment method. Refund eligibility and timing follow our published Refund Policy, which is linked in the site footer.
Receipts
Every paid invoice has a downloadable PDF receipt (the PDF button on the invoice). Handy for expenses and accounting.