Refund Policy

Last updated: 30 June 2026

This Refund Policy explains when and how refunds are issued for Vastrox Services. It forms part of our Terms of Service.

1. 30-day money-back guarantee

Eligible hosting plans — shared hosting, WordPress hosting and reseller hosting — are covered by a 30-day money-back guarantee. If you are not satisfied, request a refund within 30 days of your initial purchase and we will refund the plan fee. This guarantee applies to first-time purchases of these plans only.

2. What is non-refundable

• Domain registrations and renewals — once registered, domains are non-refundable because the registry fee is non-recoverable.
• Renewals — the money-back guarantee applies to the initial term, not to subsequent renewals. Cancel before renewal to avoid being charged.
• Add-ons and overage charges — dedicated IPs, licences, and usage-based charges already incurred.
• VPS and game server plans — these are provisioned with dedicated resources and are generally non-refundable once active, except where required by law or at our discretion for genuine service faults.
• Accounts terminated for breach of the Acceptable Use Policy.

3. How to request a refund

Open a support ticket from your dashboard or email billing@vastrox.com with your account email and the invoice number. Eligible refunds are processed back to your original payment method or, at your choice, as non-expiring account credit, normally within 5–10 business days.

4. Account credit

Funds added to your account balance can be used for any Vastrox Service and do not expire. Unused top-up credit may be refundable to the original payment method on request, less any non-refundable charges already incurred.

5. Chargebacks

If you have a billing concern, please contact us first — we will work to resolve it quickly. Initiating a chargeback or payment dispute without contacting us may result in suspension of your account pending resolution.

6. Contact

For any billing or refund question, contact billing@vastrox.com.